The Harvard Business Review on the Citizen Developer

Shadow IT Is Out of the Closet

Five years ago, “shadow IT” efforts were the dirty little secret of organizations. An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. Other managers might take notice and started building their own databases. Then came the cloud, which only heightened frustration with IT’s lack of velocity in delivery, and managers flocked to outside vendors to automate various business processes, from customer relationship management to supply chain reporting to social media analytics.

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What comes first, data or process?

Let's face it.   Unless the source app is simple, migrations are hard.  Why?  Because reverse engineering undocumented decade-old workflow is hard.  And app owners will describe what they want moving forward, often quite different.  Plus you can't implement (and shouldn't) business processes the same way as Notes in other platforms.  Then you have to map dozens of entities with hundreds of fields that will never have a one-to-one mapping.  And cleanse the data. You get the idea...

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The end of Email?

Email as we know it is not getting things done in business: it often takes a flurry of late night messages to get results from your co-workers.  As you consider moving to the cloud, why replicate email inefficiencies from Lotus Notes® or Microsoft Outlook® mail to a cloud provider?  By "starving" your inbox through the adoption of managed communications you can kill two birds with one stone.  This article presents a path to escape "emhell".

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Now supporting Google Docs

Notes is often used as a poor man's file system.  Yes, we are talking to you out there with 20G+ Notes databases!

EscapeNotes give you a new choice when migrating your Notes documents. Your Notes documents become Force records, the file attachments are separated and inserted in Google Docs, with a link.  Benefits?

  • Inexpensive and secure disk space.
  • In-place editing
  • Maintain your metadata within Force

Of course, you still have the option of migrating those attachments to Salesforce Content, Amazon S3, SharePoint, an FTP server or a local WebDav server.